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Q. ROM update fails or the device freezes or locks up. Soft reset does not resolve the problem.
Do a hard reset (Cold Boot) to restore your device to its default factory settings. To perform a hard reset using device keys, please follow the steps below:
1. Press and hold both the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device.
2. Release the stylus, but continue pressing the two SOFT KEYs until you see instructions on the screen.
3. Release the two SOFT KEYs, and then press the TALK (Green) button on your device if you would like to continue the hard reset. Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data have been backed up before a hard reset is performed.
Q. I don't know where the soft key is. Is there any other way to do a hard reset?
Tap Start > Settings > System tab, then tap Clear Storage and input "1234". Your device will then start to do a hard reset.
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